Thank you for shopping with MASSION CHEN LLC. We are committed to providing you with reliable and efficient shipping services for all orders placed on our website. Please review the following shipping policy carefully before completing your purchase.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.

  • You will receive a notification once your order has been shipped.

  • During peak seasons or due to high demand, processing times may be extended slightly.

2. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer standard, expedited, and express shipping options.

  • Estimated delivery times:

    • Standard Shipping (U.S.): 3–7 business days

    • Expedited Shipping (U.S.): 2–3 business days

    • International Shipping: 7–21 business days (varies by destination)

3. Domestic Shipping (U.S.)

  • We ship to all 50 U.S. states and U.S. territories.

  • PO Boxes and APO/FPO addresses are accepted for standard shipping.

  • Tracking information will be provided via email once the package is shipped.

4. International Shipping

  • We currently offer international shipping to selected countries.

  • Shipping rates and times vary by destination and carrier.

  • International buyers are responsible for any customs duties, taxes, or import fees required by their country.

5. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • You can track your package directly on the carrier’s website or via the tracking link provided.

6. Shipping Delays

  • Delivery times are estimates and not guaranteed.

  • MASSION CHEN LLC is not responsible for delays caused by the shipping carrier, weather, customs clearance, or other unforeseen circumstances.

  • If your package is significantly delayed or appears lost, please contact us at [email protected] for assistance.

7. Shipping Address Accuracy

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

  • If you notice an error after placing your order, please contact us as soon as possible.

8. Lost or Damaged Packages

  • If your package is lost in transit or arrives damaged, please contact us immediately.

  • We will work with the carrier to investigate and resolve the issue.

  • Claims for lost or damaged shipments must be made within 7 days of the expected delivery date.

9. Questions and Contact

If you have any questions about shipping, delivery options, or your order status, please contact our customer service team:

Email: [email protected]
Address: MASSION CHEN LLC, 2055 Goldenrod St, Sarasota, FL 34239, USA