Welcome to MASSION CHEN LLC (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website: https://www.massionchenjewelry.com (the “Website”).

MASSION CHEN LLC operates in the fields of Jewelry, Accessories, and Fine Art. By using our Website or engaging with our services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

Personal Information
When you interact with our Website, we may collect personal information, including but not limited to:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (via secure third-party payment processors)

  • Purchase history

  • Any information you provide through contact forms or customer service communication

Non-Personal Information
We may also collect non-personally identifiable information through cookies and analytics tools, such as:

  • Browser type and version

  • Device type and operating system

  • IP address

  • Pages visited, time spent on site, and referring URLs

  • General location data (not precise GPS)

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide shipping and order updates

  • Respond to customer service requests and inquiries

  • Improve our Website, services, and product offerings

  • Personalize your shopping experience

  • Send newsletters, promotional offers, or updates (only if you opt in)

  • Prevent fraud and ensure Website security

  • Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties, including:

  • Payment processors and financial institutions

  • Shipping and logistics partners

  • Email and marketing platforms (e.g., to send order confirmations or newsletters)

  • Legal or government authorities when required by law

  • Website analytics and performance monitoring services

All third-party service providers are only permitted to use your data to the extent necessary to provide services to us and are obligated to protect your information.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your experience and collect aggregate data about site usage. Cookies help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze site performance and visitor behavior

You can choose to disable cookies in your browser settings, but this may affect certain functionalities of the Website.

5. Data Security

We take appropriate administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information

  • Object to or restrict certain processing

  • Withdraw your consent to marketing communications

  • Request a copy of the data we hold about you

To exercise any of these rights, please contact us at [email protected].

You may opt out of marketing emails by clicking the “unsubscribe” link at the bottom of our emails.

7. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will take appropriate steps to delete the data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

MASSION CHEN LLC
2055 Goldenrod St
Sarasota, FL 34239
United States
Email: [email protected]